SLA Challenger

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Can you prove that availability commitments are being met?

 

IT automates nearly all key business functions.� The reality is, you can�t book an order, manage your inventory, provision a new customer, or close your books at the end of the quarter without a reliable IT infrastructure.

 

Are SLA commitments being met?

Business Technology Optimization (BTO) initiatives are designed to ensure that every aspect of the IT infrastructure and every dollar invested has a measurable positive impact on the success and effectiveness of business operations.

Critical business functions must be supported by an IT infrastructure that is reliable and capable of carrying the load.

Service Level Agreements (SLAs) are implemented with internal and external Service Providers in an attempt to force improvements in the reliability of the services provided.

Unfortunately the commitments defined in most SLAs are of no value because they either can not be measured or can not be measured cost-effectively.

Can you currently provide clear defensible proof of actual performance compared to SLA commitments?

 

The Service Provider Challenge

Competition and tight budgets make the task of meeting user demands more difficult every day.�� It is not enough to meet SLA commitments; you must convince customers of the value you bring to critical business functions.� End-users up to the CEO level are demanding greater visibility into the quality of service you are delivering.

 

The End-User & Executive Challenge

Choices of vendors, technologies, and service providers have been made with the objective of improving the effectiveness of business functions.� IT improvements continue to consume much of the operating budget.� However, reliability and productivity are not improving and there doesn�t appear to be a reasonable explanation.� Without an effective service level validation process, you are unable to quantify and address the problem.

 

The SLA Analysis Solution

The first step to improving service quality is accurately quantifying current and projected service levels.� Armed with clearly articulated and accurate analysis, IT management is able to present a compelling case to service providers and internal IT staff to initiate improvements in the quality of services delivered, as dictated by ITIL based IT Service Management (ITSM) best practices.

SLA Challenger addresses the issues of service level audit, reporting, and improvement by providing exceptional visibility into the Key Performance Indicators (KPIs) that form the foundation of most Service Level Agreements today: availability, latency, and packet loss.� Comprehensive analysis of these metrics is achieved from multiple perspectives by deploying SLA Probes throughout the network.� These distributed SLA Probes execute SLA tests and deliver test results to the HP Performance Insight Central Server for analysis and reporting.� Detailed interactive reports enable IT management to quickly identify issues and initiate corrective action.

 

Immediate Impact, Out of the Box

SLA Challenger is quickly installed and configured to deliver immediate Return on Investment (ROI).� The solution is easily deployed and managed from a central location minimizing administrative overhead.

 

Distributed End-User Perspective

SLA Challenger's distributed architecture ensures that SLA reporting accurately reflects the end-user experience. SLA Probes can be distributed to the Service Provider�s service aggregation points, POPs, data centers, or the customer premise.� As a result, SLA metrics are analyzed and reported accurately for the service delivery path from the end-user to one or more service access points (Internet access points, Peering points, Application access points...).

 

Comprehensive Web-Based Reporting

SLA Challenger is fully integrated with HP Software Performance Insight (OVPI). Performance Insight is a comprehensive Service Level Reporting Solution that enables Service Providers and Large Enterprise companies to analyze and report a wide variety performance metrics for extremely large and complex IT environments.

 

Real-Time Notification

SLA Challenger tests latency, availability, and packet loss across your network using ICMP.� When the tests determine that a monitored element is unavailable, Month-To-Date Availability (MTD Availability) for that element is decremented and the IT operations staff is notified via SNMP traps when a threshold is crossed.�

 

SLA Reporting Metrics:

Availability

Month To Date (MTD) Availability

Latency (Response Time)

Packet Loss vs. Successful Delivery

MTD Availability thresholds for warning, minor, major, critical (SLA violations)

Success rate based on availability and average response time

Success rate based on availability and maximum response time

Latency exception counts per test cycle, hour, day, and month

Packet Loss exception counts per test cycle, hour, day, and month

 

Requirements

SLA Central: Performance Insight 5.X or later.

SLA Probe: Solaris, HPUX, Linux, Windows.

 

 

 

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About PerVigil

PerVigil is a privately held company that delivers integrated and highly automated IT Service Management (ITSM) solutions to Service Providers and Large Enterprise companies.� PerVigil products are integrated with products from Hewlett-Packard to leverage and augment the unique capabilities of each product.

For more information please contact PerVigil at:

(+1) 972-267-0333� or� info@pervigil.com

www.pervigil.com

 

Copyright 2000-2007 PerVigil Inc, PerVigil, PerVigil.com, the PerVigil logo are registered trademarks or trademarks of PerVigil Inc.� Performance Insight, OpenView, OVPI, TREND and OV product names are registered trademarks or trademarks of Hewlett-Packard, Inc.� Other brand and product names are registered trademarks or trademarks of their respective holders. PerVigil reserves the right to modify program terms and product specifications at any time without notice. May 14, 2007.