PerVigil Announces SLA Challenger Release 3.0
Dallas, Texas May 14, 2007

SLA Challenger 3.0  Download SLA Challenger LE

PerVigil today unveiled SLA Challenger 3.0, a cost-effective SLA reporting solution enabling Service Providers and Large Enterprise companies to analyze, report, and validate SLA commitments from the end-user�s perspective.

SLA Challenger 3.0 is certified by HP as fully integrated with HP Software�s Performance Insight (OVPI)! Complete integration with OpenView enables IT organizations to easily provide users with comprehensive web-based reports of Availability, Latency (Response Time), Packet Loss and other SLA Key Performance Indicators.

Since the original release in 2001, PerVigil has worked closely with HP and customers to continually improve SLA Challenger. The 3.0 release represents the most significant evolutionary step to date for SLA Challenger.

New features found in SLA Challenger 3.0 include::

• New zero cost license SLA Challenger "Lite Edition," (LE).
• Recognition by HP as a Certified Performance Insight Integrated Application (OVPI).
• Month-to-Date Availability analysis provides real-time tracking of SLA performance so far this month.
• New user interface simplifies administrative functions.
• Greater centralized control of distributed SLA Probes reduces administrative effort.
• New options for Test Policy creation and administration provide greater flexibility.
• More sophisticated analysis of test results enables reporting of complex metrics found in many SLAs.
• New grouping levels for analysis and reporting provide greater visibility into group behavior.

"Can you prove that availability commitments are being met?  Can you demonstrate the value and reliability of your services to your customers in terms of availability, latency, and packet loss?  Many organizations still struggle to answer these simple questions," says Gerald McGarvin, Lead Solution Architect at PerVigil.

"SLA Challenger provides answers to these questions in a very inexpensive and highly automated manner using high-impact web-based reports."

"IT organizations must demonstrate the value they provide to critical business functions supported by their IT infrastructure.  Customer satisfaction and retention depend on it.  It is all about proving to the customer that you consistently surpass service level commitments and that your service is key to the effective operation of their business," says McGarvin.

SLA Challenger is unique in that its distributed architecture enables cost-effective analysis of SLA metrics that map directly to the end-user experience.  Most SLA contracts start with Key Performance Indicators (KPIs) based on service availability, latency, and packet loss.  From there, other metrics may be included depending on the nature of the service provided.  IT organizations often struggle to accurately monitor the required metrics in a cost-effective and reliable manner.  As a result, they are often unable to demonstrate to their customers that SLA commitments are met or surpassed.  This inability to demonstrate value becomes a serious barrier in their efforts to improve customer satisfaction and customer retention having a direct impact on profitability.

SLA Challenger enables the IT organization to proactively improve service quality, demonstrate the value of their service, and significantly improve customer satisfaction and customer retention.  This is achieved by proactively identifying potential SLA violations so that corrective steps can be taken quickly, before service level commitments are violated.  Automated real-time analysis and notification provide the operations team with enabling insight into service levels delivered to customers.  As a result, the IT organization is able to proactively maintain service levels well above SLA commitments.  On the "value demonstration" side, SLA Challenger enables the IT organization to deliver high-impact web-based SLA reports to customers.  These intuitive reports demonstrate service levels in a manner that maps directly to the SLA commitments associated with the services provided.

SLA Challenger is certified by HP as fully integrated with HP Software�s Performance Insight, a comprehensive Service Level Reporting Solution (SLR Solution) that enables Service Providers and Large Enterprise companies to analyze and report on extremely large and complex IT environments.  Performance Insight's open architecture, scalability, flexibility, and comprehensive web-based reporting features have enabled it to become the leader of large scale strategic SLR Solutions.

For more information please contact PerVigil at call (+1) 972-267-0333. or visit the PerVigil web site at www.pervigil.com

About PerVigil:

PerVigil is a privately held company that delivers integrated and highly automated ITIL based IT Service Management (ITSM) solutions to Service Providers and Large Enterprise companies.  PerVigil products are integrated with products from HP Software to leverage and augment the unique capabilities of each product.

PerVigil is recognized by HP as a Platinum Business Partner.  Many software applications offered by PerVigil have been tested and certified by HP as HP Software Integrated Applications.

The scale and breadth of issues involved in managing a large IT infrastructure can only be effectively satisfied by solutions that are mature, robust, and proven.  PerVigil solutions are specifically engineered to meet the uncompromising demands of Service Providers and Large Enterprise companies and support a broad spectrum of platforms, technologies, and services.

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