PerVigil delivers integrated and automated IT Service Management (ITSM) solutions that give you the insight and control you need to maximize service levels experienced by your end users. Our experience and clear project methodology means that your project is completed according to plan, accurately and on time.

A key factor in PerVigil's ability to deliver industry-leading solutions is our partnership with Hewlett-Packard, our primary IT Service Management Solutions software partner. The OpenView family of products has proven to be the most powerful and flexible products for true IT Service Management.

PerVigil delivers products and services designed to ensure your success in deploying and operating OpenView based ITSM solutions.

PerVigil Products For OpenView:
SLA Challenger - OpenView Performance Insight reporting solution that provides service level audit and reporting by providing visibility into the operational metrics that form the foundation of most Service Level Agreements today (availability, latency, and packet loss).
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PVLmon - Detects operational problems with OpenView Performance Insight and notifies operators that action is needed.
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PVLadmin - A collection of powerful utilities that dramatically simplify the implementation and day to day administration of OpenView Performance Insight.
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Radius Call Summary Reporting - OpenView Performance Insight reporting solution provides insight into the operation of Retail and Wholesale Dial-up services based on the analysis of Radius Call Detail Records.
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Aastra/Nortel CVX Access Server Reporting - OpenView Performance Insight reporting solution provides detailed reports of modem status, modem usage levels, and call detail summaries for Aastra/Nortel CVX Network Access Servers.
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PerVigil ITSM & OpenView Solutions Deployment Related Services:
Strategic Analysis & Planning:
	Executive Issues Analysis & Recommendations Technical Issues Analysis & Recommendations Project Management and Audit
Consulting Services:
	Rapid Deployment for OpenView    Rapid Deployment Performance Insight Remote Solution Administration    More Information ITSM Consulting & Integration Service Management Portal Integration Network Usage Accounting & Billing OSS/BSS Integration & Automation ITSM Solution Fail-over Implementation Custom Reporting Solution Development Solution Documentation Solution Training On-going Support