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PerVigil delivers integrated and automated IT Service Management (ITSM) solutions that give you the insight and control you need to maximize service levels experienced by your end users. Our experience and clear project methodology means that your project is completed according to plan, accurately and on time.

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A key factor in PerVigil's ability to deliver industry-leading solutions is our partnership with Hewlett-Packard, our primary IT Service Management Solutions software partner. The OpenView family of products has proven to be the most powerful and flexible products for true IT Service Management.

 PerVigil ITSM Solutions & HP OpenView

PerVigil delivers products and services designed to ensure your success in deploying and operating OpenView based ITSM solutions.

PerVigil Products For OpenView:

SLA Challenger - OpenView Performance Insight reporting solution that provides service level audit and reporting by providing visibility into the operational metrics that form the foundation of most Service Level Agreements today (availability, latency, and packet loss).

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PVLmon - Detects operational problems with OpenView Performance Insight and notifies operators that action is needed.

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PVLadmin - A collection of powerful utilities that dramatically simplify the implementation and day to day administration of OpenView Performance Insight.

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Radius Call Summary Reporting - OpenView Performance Insight reporting solution provides insight into the operation of Retail and Wholesale Dial-up services based on the analysis of Radius Call Detail Records.

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Aastra/Nortel CVX Access Server Reporting - OpenView Performance Insight reporting solution provides detailed reports of modem status, modem usage levels, and call detail summaries for Aastra/Nortel CVX Network Access Servers.

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PerVigil ITSM & OpenView Solutions Deployment Related Services:

Strategic Analysis & Planning:

Executive Issues Analysis & Recommendations
Technical Issues Analysis & Recommendations
Project Management and Audit

Consulting Services:

Rapid Deployment for OpenView

   Rapid Deployment Performance Insight

Remote Solution Administration

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ITSM Consulting & Integration
Service Management Portal Integration
Network Usage Accounting & Billing
OSS/BSS Integration & Automation
ITSM Solution Fail-over Implementation
Custom Reporting Solution Development
Solution Documentation
Solution Training
On-going Support