In a tight economy, IT managers are often forced to reduce costs to a degree that puts service levels and productivity at risk. Reductions in training budgets, head count and lab time often result in increased human error, increased incident rates and longer resolution times.
PerVigil Remote Services provides new and creative solutions to address the following challenges:
- I need to find a cost-effective way to off-load tasks from my staff until budgets allow me to hire again.
- I need to delay the investment in training and “learning curve time” until my staff has more bandwidth.
- I do not want to train engineers to the expert level on any one application because they support many.
- I could dramatically reduce problem resolution time if my team had quick, on-demand access to experts.
PerVigil Remote Services are designed to address these challenges and many others.
Two levels of service are offered
Remote Assistance:
- Reduce resolution time and improve staff efficiency - get more done in less time.
- PerVigil experts are available to your team quickly and on-demand.
- PerVigil experts provide assistance via telephone, email, and remote access.
- Your team performs administrative activities and relies on PerVigil for help when needed.
Remote Operation:
- Reduce the level of in-house expertise required to support technology management solutions.
- PerVigil experts operate and support technology management solutions via remote access.
- PerVigil proactively monitors the applications to provide best possible availability.
- PerVigil is your Subject Matter Expert, a proactive and responsive member of your team.
