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ITSM Consultant
Join our powerful team of highly experienced and driven innovators! You will engage in exciting projects where leading edge technologies are applied to today's most challenging service delivery and e-commerce problems.
PerVigil is currently interviewing exceptional candidates for openings in many locations.
These positions are full-time employee positions with comprehensive benefits:
- Competitive salary
- Generous vacation and holiday schedule
- Excellent health care coverage
- Industry leading profit sharing program
- Stock options
As an ITSM Consultant, you will be a member of a team working directly with Telecom industry and Financial industry clients to design and deliver ITSM solutions. The solutions we offer are primarily based on HP OpenView and PerVigil products and are the most scalable and flexible solutions available. This enables us to creatively solve very unique and challenging problems that would stop other solutions cold. In this position you will fully explore and document client requirements, and then implement custom ITSM solutions to address those requirements.
As an ITSM Consultant, you must understand network and server infrastructure technologies, as well as the protocols and applications operating over that infrastructure. You must also understand how each contributes to and can impact the overall business process effectiveness.
The ability to be recognized as a leader and build solid relationships with clients at all levels is a must for this position. Exceptional problem solving and communications skills are required as well.
Required Qualifications:
- ITIL Training and Certification.
- 4 years minimum hands-on IT operations experience.
- 3 years minimum hands-on ITSM solution delivery.
- Certification in 2 or more HP OpenView products:
OVOu, OVOw, NNM, OVIS, Service Desk - 2 years minimum IT process assessment, design, and automation based on ITIL best practices.
- Excellent personal management skills: setting priorities, managing time/productivity.
- Excellent communication skills: written, verbal, formal presentation.
- Highly professional appearance.
- Strong leadership and team building skills.
- Strong client and project management skills.
- Ability to travel.
Education: 4 year technical degree or equivalent